The warranty period for all the products sold is one year from the date of purchase. Accessories included in the package or purchased separately such as cables or cases may have a different warranty period.

The warranty period begins on date of purchase listed on your purchase receipt.

Repair charges are a sum of the cost for replaced parts, labor fee, and delivery fee. Repair charges vary depending on the type of repair required.

(Price for replaced parts: costs for the components that have been replaced in the repairing process; labor fee: costs based on time required to complete repair difficulty of repair)

For product warranty, you must keep a receipt even for accessories. If you cannot prove the date of purchase, the date of initial release will be used to determine warranty period.

Regardless of the warranty period, if the breakdown or damage is attributed to customer fault, the customer must bear the cost of repair. For accessories, the repair charge may amount to as much as the initial purchase price depending on the type of repair or breakdown/damage.

Just like replaceable batteries, a 1-year warranty from the date of purchase applies to embedded batteries.

As is standard practice for accessories with a cable (such as earphone, head-phone, USB cable, etc.), free repair or free refurbished exchange service does not apply to broken cables.

ACTIVO’s official RMA center in Europe is DM Solution, which deals with enquiry and RMA service.

Please refer to the below information for repaior service. Before enquiry, please provide us with the exact product information such as Name of Product, Serial Number, Place of Purchase and Receipt dhowing purchase date.

The more detailed information shared regarding the issue you are having, the faster we can process a repair.

Address:DM Solution, Ober der Roeth 4, 65824 Schwalbach, Germany

Email: info@astellkernservice.de

Tel : +49 (0) 6196 / 953 573 0

Typical working time:

Monday to Friday09:00 ~ 17:00Lunch time12:00 ~ 13:00

Repair service may not be available if the product has been disassembled, aletered or tuned by the customer.

For refund and exchange inquiries, please contact the store or website where you made the purchase.

If you have any questions, please contact us using the inquiry form.

Please be sure to include the model name, serial number and the reason for requesting the return or exchange.

If you have a problem with an item you purchased, please use the Contact Us Form to let us know.

Please include the serial number and explain the problem with the product.